{"xsrfToken":"d9b57e75e61096619ec36fbf5e29d17e97d48521_lout","branding":{"id":"1","key":"support","name":"ReJoule Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#236fde","headerLinkHoverBGColor":"#236fde","headerBadgeColor":"#236fde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9bb38f8a-8026-4b20-9708-5ae30f4dd703/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZGQxNzE5NS0xYmQyLTRhM2ItOTVkMC0xMDI1Mzc5YWQ4ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliYjM4ZjhhLTgwMjYtNGIyMC05NzA4LTVhZTMwZjRkZDcwMyI6WyJyZWFkIl19LCJleHAiOjE3Mzg3ODMxMjMsIm5iZiI6MTczODc4MjUyM30.V5eGfZzYW5CszjL64RWDuuw3oT5koCKj_rrkyJJscmY&client=cdd17195-1bd2-4a3b-95d0-1025379ad8de&mode=fit","logoId":"9bb38f8a-8026-4b20-9708-5ae30f4dd703","isLogoAvailable":true,"helpCenterTitle":"Get answers to your questions","sharedPortalName":"ReJoule Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Get answers to your questions","sharedPortalName":"ReJoule Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#626262","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"support","projectId":10042,"serviceDeskId":1,"name":"ReJoule Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>\n<p>Check out the <a href=\"https://rejoule.atlassian.net/servicedesk/customer/portal/1/article/1187381251\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Quickstart Guide</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"34","name":"Delete my BatteryDB account","descriptionHtml":"","callToAction":"Delete my BatteryDB account","introHtml":"<p>We will email you to confirm the validity of your request. This will delete your user and associated API keys. Your user cannot be recovered.</p>","icon":10550,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"35","name":"Modify organization membership","descriptionHtml":"","callToAction":"Modify organization membership","introHtml":"<p>If you are an organization owner, you can request membership changes to your organization through this form.</p>","icon":10550,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"33","name":"Reset my BatteryDB password","descriptionHtml":"","callToAction":"Reset my BatteryDB password","introHtml":"<p>Your support email must match the email you use to log in to BatteryDB.</p>","icon":10550,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"36","name":"Something else?","descriptionHtml":"","callToAction":"Something else?","introHtml":"<p>If you need something else that's not covered here, contact us and let us know!</p>","icon":10550,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"9","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"8","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"4","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"14","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"6","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"7","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"17","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"16","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[35,34,33,5,36],"2":[4,6,16,17],"4":[5,7,16],"5":[5,6,7],"3":[10,11,12,13,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22aa206b-b76d-385c-be86-8c8f405a3ccf","appLinkName":"System Confluence","appLinkUrl":"https://rejoule.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://rejoule.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://rejoule.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"ReJoule Knowledge Base","userLanguageMessageWiki":"","defaultLanguageHeader":"ReJoule Knowledge Base","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZGQxNzE5NS0xYmQyLTRhM2ItOTVkMC0xMDI1Mzc5YWQ4ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3ODM3MjMsIm5iZiI6MTczODc4MjUyM30.jF9PHh2803bqfgPmd1skLHX3dXwnmDExHzPp-CHiMAQ","targetCollection":"upload-project-10042","endpointUrl":"https://api.media.atlassian.com","clientId":"cdd17195-1bd2-4a3b-95d0-1025379ad8de","tokenDurationInMins":20}},"reqCreate":{"id":35,"projectId":10042,"form":{"name":"Modify organization membership","descriptionHtml":"","callToAction":"Modify organization membership","intro":"<p>If you are an organization owner, you can request membership changes to your organization through this form.</p>","instructions":"","icon":10550,"iconUrl":"https://rejoule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What changes would you like made?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/35","calendarParams":{"firstDay":0,"date":"2025-02-05T11:08:44-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22aa206b-b76d-385c-be86-8c8f405a3ccf","appLinkName":"System Confluence","appLinkUrl":"https://rejoule.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://rejoule.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://rejoule.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZGQxNzE5NS0xYmQyLTRhM2ItOTVkMC0xMDI1Mzc5YWQ4ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3ODM3MjQsIm5iZiI6MTczODc4MjUyNH0.LnlAYQ8h1W_STg29iiqlelMPQ2IRsekGklQF_WaKhaI","targetCollection":"upload-project-10042","endpointUrl":"https://api.media.atlassian.com","clientId":"cdd17195-1bd2-4a3b-95d0-1025379ad8de","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}